To create a NoCry account, sign up with your e-mail address here.

To log in to your NoCry account, find the profile icon on the top right corner to log in, or follow the link here.

No. Creating an account isn't required to place an order. You can check out as a guest with no problem. However, signing up makes it easier to track your order and speeds things up for next time.

Yes. However, please note that orders from nocry.com can only be shipped to US.

Once your order has been placed, it cannot be edited, but our support team might still be able to help. Due to our high volume of orders, there's only a short window to make changes before your order is shipped. If something is not right, please contact our support team as soon as possible at wecare@nocry.com, and we'll do our best to sort it out.

If you were logged into your account when placing your order, you can view all past orders on your account page. If you checked out as a guest, you should have received a confirmation email. Can't find it? Contact our support team at wecare@nocry.com and they'll help you out!  

Sorry to hear that! Sometimes we may send out your order in different shipments (if the products in the order are stored in different warehouses). If you do not receive the missing items within couple of days, please let us know at wecare@nocry.com. We will gladly assist you!

We are sorry to hear that! First, check your email for the tracking link and review the shipment status. If you didn't receive tracking details or the status doesn’t clear things up, please reach out to our support team at wecare@nocry.com. We'll sort it out for you.

NoCry supports most common payment options: American Express, Mastercard, Visa, Apple Pay and PayPal.

Yes! If you sign up for our newsletter, you will get 10% off on your first order.

We are sorry to hear that! Please contact us via email at wecare@nocry.com. We will send out the correct product right away.

Please double-check that the discount code was entered correctly, with no extra spaces or characters. Also, make sure the code hasn’t expired or hasn’t already been used. If you still experience issues, please reach our support at wecare@nocry.com.

After placing your order, you'll receive a confirmation email with a summary of your purchase. If you need a PDF invoice, contact our support at wecare@nocry.com. We will get back to you with the invoice within 24 hours.

Some banks in the US might charge a small international transaction fee due to our account being in the EU.

Please send us a message with your concerns and your order details at wecare@nocry.com and we will find the most suitable solution for your issues.

If your refund has already been processed, it can take up to 10 business days to appear in your account. If it hasn’t arrived after that time, please reach out to us at wecare@nocry.com, and we'll check what might be causing the delay.

It takes us 1-2 business days to process and prepare the order to be shipped out, after that, the shipping usually takes 3-5 business days. However, in some more rural areas, it may take courier companies a little longer to deliver.

You should receive a tracking link to your email address once the order has been shipped out. If you did not receive it, please contact our support at wecare@nocry.com.

At this point, we do not have the necessary logistics set up to ship to EU directly from our website. If you are located in Europe, please visit our Amazon storefront here: https://amazon.de/nocry.

Please visit our Amazon storefront for orders in the United Kingdom area here: https://amazon.co.uk/nocry.

At this point, we do not have the necessary logistics set up to ship to Canada from our website directly. However, you can easily order from our official Amazon CA storefront here: https://www.amazon.ca/nocry.

Please first check whether your shipping details were entered correctly into your order. If all is well, please check whether any of your household/office/warehouse members accepted the parcel for you. If no success, please drop us a message with your order details at wecare@nocry.com, and we will help you out.

Unfortunately, currently we do not ship to PO boxes due to address verification issues. However, you can get your order to be delivered to PO box when ordering directly from our official Amazon storefront here: https://www.amazon.com/nocry

No worries, you can find user instructions for NoCry products here. If your product manual is not listed here, please get in touch with the customer care via wecare@nocry.com with your request.

Unfortunately, we are unable to provide customized orders at this point. Our products come with our design and NoCry logo as displayed on the product images.

No. NoCry products are currently only sold via our official website: nocry.com, and via our storefronts on Amazon.

Fantastic! We would love to hear your thoughts. Please send us a message at wecare@nocry.com, and let's chat.

No. We do not sell spare chargers; however, please send us a message via wecare@nocry.com, and we will see if we have any remaining stock for your specific model.

No. The production of the NoCry flashlight has been discontinued due to logistics issues.

We still have some power in our collection. However, they are currently only sold via our official Amazon storefront. You can find them here: https://www.amazon.com/nocry

Please submit your warranty from here: https://nocry.com/warranty-claim/ and we will get back to you within 24 hours.

Each NoCry electric product is warranted to be free of defects in material and workmanship for the period of one year from the date of original purchase. Warranty does not cover normal wear and tear, abuse, altered products, modifications, and products that have been repaired or attempted to be repaired by others than NoCry. At NoCry’s discretion, a defective product will be repaired or replaced. Read more here: https://nocry.com/warranty/.

Please send us a message with your order details at wecare@nocry.com, and we will replace it without any hassle.

We do not have any repair services in the US at this point. However, if something happened to your product, send us a message, and we'll help you out!

Please send us a message at wecare@nocry.com and we will assist you further.

Please send us a message at wecare@nocry.com with your order details, and we will replace your product without any hassle.

Each product page has bulk order discounts available on our website. As of right now we have yet to set any B2B deals up. Hopefully, in the near future!

We do not have a dedicated setup for B2B opportunities just yet. At this point, all orders will go through our website.

All orders will be processed via our website. We are yet to set up any B2B opportunities. From each product page, you can find multipacks order discount options.

All orders on our US website are placed without sales tax being charged. No extra registration is required, so feel free to continue shopping.

You can reach out to our support team via email at wecare@nocry.com. We will get back to you within 24 hours.

We currently do not have phone support set up. However, we are big fans of written inquiries. Reach out with any questions or concerns via the chatbox below or email wecare@nocry.com, and we will respond within 24 hours. Promise!

Not at the moment. We are a small team located in Estonia (other side of the world) with a limited capacity to cover 24/7. But we promise to get back to you in no longer than 24 hours.

NoCry is a company with HQ located in beautiful Estonia, Northern Europe. You can read more about our story here: https://nocry.com/our-story/.

Not at the moment. Our products can only be found on our website or on our official Amazon storefronts.