Straight answers, real people
Help and contact
Track an order, start a claim, send something back or find a manual. If none of that fits, reach a person by email, chat or WhatsApp.
Start here
The tracking link is in your shipping email, and every order is in your account. Your account
Something failed? No registration. A photo and a message. Start a claim
Free shipping from $70. Returns within 30 days. Shipping and returns policy
Every manual as a PDF, by product. Find yours
Strap ranges, glasses over prescription frames, glove sizing.
Terms, PO numbers, tax exemption, reorders. Open an account
Answers
Orders
How long does delivery take?
Orders ship within 1 to 2 business days and deliver in 2 to 4 business days after that. The tracking link is in your shipping email. Rates and delivery
Can I change or cancel an order?
An order can't be edited from your account once it is placed. There is a short window before it ships when we can still change it, so message us as soon as you can. Talk to a person
Something is missing or wrong in my order
Message us and we'll send the correct product right away. Larger orders can ship in more than one box: if part of your order hasn't arrived a couple of days after the first part, tell us. Talk to a person
Shipping and returns
Where do you ship?
Within the United States from this site. We can't ship to PO boxes. For US territories, APO, FPO and DPO addresses, and for other countries, order from our Amazon stores. Where we ship
How do I return something?
Tell us within 30 days of receiving it and send it back; return shipping is on you. You choose a replacement or a refund. A refund can take up to 10 business days to show in your account. Returns and refunds
It doesn't fit. Can I swap it?
Yes. Within 30 days of receiving it, tell us and choose the other size or a refund. Return shipping is on you. Returns and refunds
Warranty
I bought it on Amazon. Is it covered?
Yes. The lifetime warranty covers NOCRY gear bought on Amazon or at nocry.com. Nothing to register: when you claim, send your order number or a photo of the receipt. How the warranty works
What counts as normal wear?
Gel pads compress after months of daily kneeling, visors scratch, and lenses fog when the anti-fog coating wears. That is the job, not a defect. We'll tell you which one you're looking at. How the warranty works
Gear
How do I clean or wash my gear?
Start with the product's manual, on the Manuals page or on the product page under Specifications. If it isn't covered there, ask us. Manuals
What is a product rated for?
What its product page says under Safety information, and nothing more. We say what it is tested to, and what it isn't. Standards and ratings
Crews and companies
Can I buy for a crew?
Packs of 2 to 10 are priced per unit on each product page. For 15 or more, or mixed products and sizes, Brian, our sales account manager, quotes it within one business day. Get a quote
Reaching us
How fast do you answer?
Within 4 hours, at any hour, by email or WhatsApp. In the chat, people are live every day from 6 pm to 6 am PT; at other hours it takes your message and the reply comes by email. We don't run a phone line: message us on WhatsApp instead. Talk to a person
Nothing matches that. Ask the Pack
Contact
Talk to a person
Email, chat or WhatsApp. Real people, a reply within 4 hours, at any hour.
The quick way from a jobsite. Add a photo if it helps.
Here on the site. People are live every day from 6 pm to 6 am PT.
For anything long, or with files attached.
Ask the Pack