The warranty is the vow, in writing
No registration.
No hoops.
If it fails, message us, we make it right. A new one ships. No registration, no argument about how it happened. Bought it on Amazon or at nocry.com? Covered either way. Nobody buys a $25 pad to do paperwork.
How a claim works
Two sentences is plenty.
Of the gear, from your phone, plus the order number or receipt. That's the whole verification.
Usually the same day. Keep the old one as a backup until it lands.
What a reply looks like: "That shouldn't have failed, and you don't have to prove it. New pair ships today, keep the old ones as a backup. Sorry it cost you a morning."
Prefer WhatsApp? Send a photo and two words on WhatsApp. Same process, same people.
Start a claim
Who answers
Charlie
Warranty claims · Customer care
Charlie and the customer care team read every claim and answer within 4 hours, at any hour. No script, no case number to chase.
Lifetime, no hoops
The fine print, without the fine print
Everything the policy page used to hide in a paragraph, answered plainly.
What's covered
Any failure in materials or workmanship, for as long as you own the product. Straps, buckles, shells, lenses, seams.
What's normal wear
Gel pads compress after months of daily kneeling, visors scratch, lenses fog when the anti-fog coating wears. That's the job, not a defect. We'll tell you honestly which one you're looking at, and the replacement parts are cheap.
Do I need to register?
No. Nothing to register. When you claim, send a photo and your order number or receipt.
Something else?
Orders, returns, manuals, sizing and every way to reach a person are on the Help page.
Ask the Pack