Shipping and returns
Shipping and returns
US only, shipped from our Amazon-fulfilled warehouses, free from $70. Not happy within 30 days? Send it back for a replacement or a refund. Something failed after that? That's the warranty, and it has no hoops.
Rates and delivery
Standard shipping in the US. One rate per order, based on the order total.
| Order total | Shipping |
|---|---|
| $0.00 to $19.98 | $7.99 (small order fee) |
| $19.99 to $69.99 | $5.99 |
| $70.00 to $1,499.98 | Free |
| $1,499.99 to $2,499.98 | $289.99 freight fee |
| $2,499.99 to $6,499.98 | $979.99 freight fee |
| $6,499.99 and up | $1,499.99 freight fee |
Ordering for a crew? Orders above $1,499 move faster and cheaper through a quote: mixed products and sizes, freight priced in, and Brian, our sales account manager, replies within one business day. Get a volume quote
Delivery takes 2 to 4 business days after shipping. Orders ship after payment is verified, within 1 to 2 business days, not counting weekends or holidays. Orders placed after 2 pm ET ship the next business day; after 2 pm ET on a Friday, usually the following Monday. Large orders may ship in separate shipments on different days.
Where we ship
United States
Orders from nocry.com ship within the US from our partnered Amazon US warehouses (Fulfilled by Amazon). We can't ship to PO boxes, because of address verification. For US territories and APO/FPO/DPO addresses, order from our Amazon.com store.
Outside the US
We don't ship internationally from this site. Our official Amazon storefronts ship almost anywhere: US · Canada · UK · Europe. Questions: wecare@nocry.com.
Payment fees
Depending on the payment method you choose, the payment provider may charge its own service fee. Those fees are set by the processor, not by NOCRY, and we don't profit from them. By purchasing you acknowledge any applicable payment service fees.
Returns and refunds
Not happy with it? Tell us within 30 days of receiving it and we'll make it right: a replacement or a full refund. The choice is yours.
wecare@nocry.com with your order number and what's wrong.
We'll reply with the return address. Return shipping is on you. Tell us whether you want a replacement or a refund.
Once your return reaches us, refunds can take up to 10 business days to show in your account. Still missing after that? Email us and we'll chase it.
Something failed after 30 days? That's the warranty, and it has no hoops: how a claim works.
Back to the gear: knee pads · safety glasses and goggles · crew packs
Wrong item or missing item
Email wecare@nocry.com and we'll send the correct product right away. Orders can ship in separate shipments; if part of your order hasn't arrived within a couple of days of the first part, let us know.
Changing or canceling an order
Once an order is placed it can't be edited from your account, but there's a short window before it ships when support can still change it. Email us as soon as possible.
Ask the Pack