Frequently Asked Questions

Sign up with your email address here: https://nocry.com/my-account/.

To log in to your NoCry account, find the profile icon on the right top corner to log in or follow the link here: https://nocry.com/my-account/.

If you have an account on NoCry website, you can earn points that can be exchanged to discount codes. Read more about our rewards program here: https://nocry.com/rewards/.

You can review and claim your rewards here: https://nocry.com/rewards/. The discount code will be sent to your email address.

No. If you do not wish to sign up, you can still place your order with no problem.

Of course! However, please note that orders from nocry.com can only be shipped to US, orders from nocry.eu can be shipped to most European countries and orders from nocry.co.uk can delivered within the UK.

No. Discounts earned with the reward points only work on their own and can not be combined with other codes. You can read more about the terms of our loyalty program here: https://nocry.com/terms-and-service/.

Each product page has bulk order discounts available on our website. As of right now we have yet to set any B2B deals up. Hopefully, in the near future!

We do not have a dedicated setup for B2B opportunities just yet. At this point, all orders will go through our website.

All orders will be processed via our website at this point. We are yet to set up any B2B opportunities in the future. From each product page, you can find multipacks order discount options.

Great news! Please read more or sign up here: https://nocry.com/affiliate/. Our team review your application within 5 business days.

We are an Estonian company, and all orders on our US website are placed without sales tax being charged. No extra registration is requires, so feel free to continue shopping.

You can reach out to our support team via the little chat bubble on the bottom right corner of the website or send us an email at [email protected]. We will get back to you within 24 hours.

We currently do not have phone support set up. However, we are big fans of written inquiries. Reach out with any questions or concerns via the chatbox below or email [email protected], and we will respond within 24 hours. Promise!

Not at the moment. We are a small team located in Estonia (other side of the world) with a limited capacity to cover 24/7. But we promise to get back to you in no longer than 24 hours.

NoCry is a company with HQ located in beautiful Estonia, Northern Europe. You can read more about our story here: https://nocry.com/our-story/.

Not at the moment. Our products can only be found on our website or on our official Amazon storefronts.

Once the order has gone through, you can no longer edit it. But our support might be able to. As we are using a third-party warehouse to ship out orders, we may be able to alter your order within a limited timeframe from the moment you placed your order. Once it has been already shipped out by the warehouse, we can no longer change it. Please let our support know as soon as possible if something goes wrong with your order via wecare@nocry.com or via the chatbox bubble in the bottom right corner.

If you placed your order from under your account, you can see an overview of all your past orders here: https://nocry.com/my-account/orders/. If you did not log in before placing your order, you should still have received an order confirmation to your email address. If it is not available for you, please contact our support at [email protected] or via the chat bubble in the bottom right corner. We’ll help you out!

Sometimes our warehouses may send out your order in different shipments (if the products in the order are stored in different warehouses). If you do not receive the missing items within couple of days, please let us know at wec[email protected] or via the chat bubble. We will gladly assist you!

Please check if you received the tracking link to your email address and what it states there. If you did not receive the tracking or the information there is not sufficient enough, please contact our support via the chat bubble for assistance.

We support most common payment options: American Express, China UnionPay (CUP), Discover & Diners Club, eftpos Australia, Japan Credit Bureau (JCB), Mastercard, Visa, Google Pay, Apple Pay and PayPal.

Yes! If you sign up for our newsletter, you will get 10% off on your first order.

It is possible that you were not logged in while placing your order. No worries, we can sync things up for you, simply send us a message at [email protected] or drop a message to the chatbox.

We are sorry to hear that! Please send us a message via the chatbox at the bottom right corner on the website or via email we[email protected]. We will send out the correct product right away.

Please make sure that there are no extra letters or spaces copied with the discount code. Also, make sure that the code has not expired or you have not yet already used it. If you still experience issues, please reach our support via the chatbox and we will help you out.

You will receive a summary of your order in your email as an order confirmation after purchase. If you need a PDF invoice, contact our support at [email protected]. We will get back to you with the invoice within 24 hours.

Some banks in the US might charge a small international transaction fee due to our account being in the EU.

Please send us a message with your order details at [email protected] or via chatbox and we will try our best to find the most suitable solution to your concern.

If we already refunded your order, it may take up to 10 business days for the system to process it. However, if you still have not received it after that period, please let us know via chatbox, and we will check what could be causing the delay.

Yes! If the product is out of stock, a “Get notified when available” button will appear on the product listing page. Please add your email address there. It will send a notification to your email address once this specific product becomes available again.

No worries, you can find user instructions for NoCry products here: https://nocry.com/instructions/. If your product manual is not listed here, please get in touch with the customer care via the chatbox bubble with your request. We will get back to you within 24 hours.

Unfortunately, we are unable to provide customized orders at this point. Our products come with our design and NoCry logo as displayed on the product images.

No. NoCry products are currently only sold via our official websites: nocry.com, nocry.eu and nocry.co.uk, and via our storefronts on Amazon.

Fantastic! We would love to hear your thoughts. Please send us a message at [email protected], and let’s chat.

No. We do not have any spare chargers available for sale, however, please send us a message via the chatbox, and we will see if we have any remaining stock for your specific model.

We no longer have production capacity for the NoCry spotlights at this point. Therefore we had to completely discontinue this product.

We still have some power in our collection. However, they are currently only sold via our official Amazon storefront. You can find them here: https://www.amazon.com/nocry.

It takes 1-2 business days to process and prepare the order to be shipped out, after that, the shipping usually takes 3-5 business days. However, in some more rural areas, it may take courier companies a little longer to deliver.

You should receive a tracking link to your email address once the order has been shipped out. If you did not receive it, please contact our support at [email protected].

If you are located in Europe, please visit our EU website here: https://nocry.eu/. We ship to most EU countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Ireland, Netherlands, Luxembourg, Portugal, Sweden, Spain, Bulgaria, Czechia, Cyprus, Estonia, Hungary, Malta, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia.

Please visit our UK storefront for orders in the United Kingdom area here: https://nocry.co.uk/.

At this point, we do not have the necessary logistics set up to ship to Canada from our website directly. However, you can easily order from our official Amazon CA storefront here: https://www.amazon.ca/nocry.

It takes 1-2 business days to process and ship out your order, after that, the shipping usually takes 3-5 business days. However, in some more remote areas, it may take courier companies a little longer to deliver. Please reach out to our support for further assistance.

Please first check whether your shipping details were entered correctly into your order. If all is well, please check whether any of your household/office/warehouse members accepted the parcel for you. If no success, please drop us a message with your order details at [email protected], and we will help you out.

Unfortunately, currently we do not ship to PO boxes due to address verification issues. However, you can get your order to be delivered to PO box when ordering directly from our official Amazon storefront here: https://www.amazon.com/nocry.

Please submit your warranty from here: https://nocry.com/warranty-claim/. We will get back to you within 24 hours.

Please send us a message with your order details at [email protected], and we will replace it without any hassle.

As our company is located in Estonia, we do not have any repair services in the US at this point. However, if something happened to your product, send us a message, and we’ll help you out!

Please send us a message at [email protected] or drop a line via the chatbox bubble and we will assist you further.

Please send us a message at [email protected] with your order details, and we will replace your product without any hassle.

Each NoCry electric product is warranted to be free of defects in material and workmanship for the period of ONE year from the date of original purchase. Warranty does not cover normal wear and tear, abuse, altered products, modifications, and products that have been repaired or attempted to be repaired by others than NoCry. At NoCry’s discretion, a defective product will be repaired or replaced. Read more here: https://nocry.com/warranty/.